Registered Disabled customers are eligible for discounts on many performances, please see the information about each show.
The Opera House:
The Opera House is an Edwardian building and only partially accessible to wheelchair users. The wheelchair entrance is 72cms at its narrowest point. We have three wheelchair spaces in the Stalls at ground floor level, and a specially adapted toilet. Unfortunately the Stalls bar is not accesible by wheelchair, but a member of staff will gladly bring refreshments to your seat.
The Opera House Foyer and Box Office counter are not wheelchair accessible, but there is now wheelchair access to the side Box Office door (in Water St), with an intercom system to alert staff. The Dress Circle and Upper Circle levels are not wheelchair accessible and can only be reached by climbing the stairs. The building is not accessible by motorised scooter.
Pavilion Arts Centre:
All parts of the Pavilion Arts Centre (and both St John’s Rd entrances) are accessible by wheelchair, apart from the Main Room balcony.
In both venues your safety is paramount. In an emergency, if you would have difficulty making your way out of the building on your own, we strongly advise that you bring a companion.
We have passive infra-red (PIR) systems in both the Opera House & Pavilion Arts Centre for people with hearing impairments. This works through a special headset rather than your hearing aid, and is available from the theatre. Please reserve one when you book your tickets (a £10 cash deposit on the night is required). There is also an induction loop system at both Box Offices.
Marketing in other formats:
Audio & Braille copies of the Opera House/Arts Centre brochure are available on request. Please contact the Marketing Department on: 01298 72050.
Assistance dogs are welcome.
FIND OUT MORE
To book call the Box Office on: 01298 72190
Box Office hours vary depending on performance times, but it is usually open:
Monday to Saturday:
10am to 8pm
4pm to 8pm
For special events and Festivals, the box office will usually be open an hour before the performance for ticket sales.
All major credit cards are accepted (no booking fee). We also accept National Theatre Tokens.
For full booking information click here.