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We’ve introduced a number of Covid safety measures to make you feel safe and comfortable when you come back to our venues. It will take slightly longer to get customers in and out of the building, so please be patient with our staff and volunteers.

Box Office

To minimise the queues at the Box Office we are encouraging customers to book online in advance and to choose the Print at Home option to receive their tickets. If you do come to the Box Office there will be socially-distanced queuing and a one way system in place. Card transactions are preferred.

Tickets

We are currently only permitted to plan for socially distanced performances for the Buxton International Festival and Gilbert & Sullivan week. This means that tickets will only be available to purchase in fixed blocks containing one, two, three or four seats and all tickets in the block must be purchased to proceed with your booking.  Please remember that your booking must be made up of only one household or support bubble. We will collect the bookers contact information in line with our Privacy Policy and share your contact details with NHS Test and Trace if required. 

Before your visit

We’ve made a few changes to make sure that you feel safe and comfortable when you visit, but we’ll send you a pre-show email a couple of days before you come to make sure you have all the information you need. 

Arrival 

Please do not come to the Box Office, theatre or cinema if you have any symptoms of Covid-19. We’re asking customers to arrive 20 minutes before the start of the performance so that we can keep any queues moving steadily. You will be asked to stand in a socially distanced queue to get into the theatre and cinema. As the queues are outside, and it’s Buxton, it’s worth checking the weather forecast before you set off. While you’re queuing you’ll see the NHS track and Trace QR code, please scan using your smart phone if you can.

Mask

We ask that you wear a face covering at all times when you are in the theatre and cinema except when you’re eating and drinking. If you are not able to wear a mask we may ask you why. Our staff and volunteers will be wearing their usual uniform, name badge and a mask.

Fever Screening

Please do not come to the theatre or cinema if you have a temperature or any other symptoms of Covid-19. As you enter the building your temperature will be scanned by either a floor-standing unit or a volunteer with a portable scanner. These units are extremely accurate and are just one of the ways we are keeping our customers safe. If you register as having a high temperature you and your party will be asked to wait a few minutes before your temperature is taken again. If you still have a high temperature you and your party will not be allowed to enter the building. Unfortunately we are unable to offer a refund if you are denied access. We do however offer optional refund protection at the point of ticket sale through Booking Protect. More information about their Covid policy is available here: https://bookingprotect.com/cor...

Ticket checking

As you go into the auditorium we usually take your ticket off you to check where you’re sitting, instead, to avoid unnecessary paper handling, we’ll ask for your seat number and direct you towards your seat.

Your seat

For the Buxton International Festival and Gilbert & Sullivan week we will be running socially distanced performances. Please only sit in your allocated seat.  The seating in both the theatre and Pavilion Arts Centre has been measured and some seats taken out of use so that we can maintain social distancing and operate an enhanced cleaning regime. 

Signage

You’ll notice several new Covid related signs around the building. As we can’t operate a one way system due to the nature of the theatre, please keep left as you move around the building. There is also signage that tells you to how many people are allowed in any room, please check before you go in and maintain social distancing at all times.

Toilets

Unfortunately you won’t be able to access the theatre toilets without going through the entry queuing system. In the toilets we have taken some wash basins and urinals out of use so that we can maintain social distancing. 

Refreshments 

Although we can’t open our theatre bars during socially distanced performances, we will be offering a reduced bar service on the forecourt. Card transactions are preferred.

At Buxton Cinema the main bar will be for customers who have tickets in the Stalls and Bleacher areas and there will be an upstairs table-top bar for Balcony customers.

Sanitiser Stations

There is a sanitiser station in the foyer of both the Opera House and Buxton Cinema, but there is an understanding that customers are responsible for their own personal hygiene.

Cleaning

We have introduced an enhanced cleaning regime throughout our venues that includes regular cleaning of high traffic touchpoints throughout the day and misting of all areas every 28 days.

Exit

You will leave the building by the same door you entered.

Refunds

Refunds will not be given unless an event is cancelled. We offer optional refund protection at the point of ticket sale through Booking Protect. More information about their Covid policy is available here: https://bookingprotect.com/cor... Refund protection cannot be purchased after you’ve bought your tickets.