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News

An update regarding COVID-19

17 March 2020

Following Government advice, and to help minimise the spread of COVID-19, we are temporarily closing Buxton Opera House, the Pavilion Arts Centre and Buxton Cinema with immediate effect.

As a charity without major public funding this is likely to be a very difficult time, but our priority has to be the health and wellbeing of our customers, staff and volunteers.

As you can appreciate, this is a rapidly changing situation, so we will continue to monitor and respond to government advice throughout this time and post updates on our website and social media.

We will refund all tickets purchased for events between now and the end of April. Your tickets will be refunded by the same method that you paid for your tickets originally. If your card has expired or you paid in cash we will send you a cheque. Please, don’t call the Box Office about your refund. Like many workplaces we will now be operating on a skeleton staff, we have a huge amount of tickets to refund and it may take several days to process. A list of affected performances is available here.

I know many of you will have been looking forward to our brochure landing on your doorsteps in the next couple of weeks. As we don’t know how long the closure will last, and to save costs, we have decided not to post the brochure out to customers. For the time being, our website and social media is the best place for information.

We are trying to re-schedule as many shows as we can, follow us on social media or check the event changes on our website for the latest information. If you have an online account it would be really helpful if you could login and make sure that all your details are correct, this will make it much easier for us to contact you when we are about to re-open.

Finally, if you feel able to donate the cost of your ticket to us, this will be a great help as we work to re-open the Opera House and cinema again in the coming months. Alternatively you can donate online through our website. Thank you.

We want to thank all our customers, supporters, Matcham members, and of course the High Peak Borough Council whose support continues to be invaluable at this difficult time.  We hope to be able to welcome you all back to the Opera House and Buxton Cinema soon.