Buxton Opera House welcomes all customers and we want to make your visit to the theatre as enjoyable as possible. If you would like to come and see the theatre in advance of your visit to resolve any potential issues, please contact Box Office on: 01298 72190.
We acknowledge the locally developed Access Card and actively work to reduce the barriers faced by our disabled customers. The icons below mirror those on your approved Access Card and indicate how we can help during your visit to the theatre:
Standing and queueing
Buxton Opera House and Pavilion Arts Centre has seating on all levels of the theatre and our front of house team are on hand to help make your visit as comfortable as possible. You can order your refreshments, merchandise and programmes when you arrive to avoid queuing. Our front of house team can bring refreshments to your seat during the interval.
The Opera House is a beautiful Edwardian building, but unfortunately because of the nature of the building that does bring some restrictions. The Opera House is only partially accessible to wheelchair users and wheelchair entrance is 72cms at its narrowest point. We have three wheelchair spaces in the Stalls at ground floor level, and a specially adapted toilet. Unfortunately the Stalls bar is not accessible by wheelchair, but a member of staff will gladly bring refreshments to your seat.
The Opera House Foyer and Box Office counter are not wheelchair accessible, but there is wheelchair access to the side Box Office door (in Water St), with an intercom system to alert staff. The Dress Circle and Upper Circle levels are not wheelchair accessible and can only be reached by climbing the stairs. The building is not accessible by motorised scooter.
All parts of the Pavilion Arts Centre (and both St John’s Rd entrances) are accessible by wheelchair, apart from the Main Room balcony.
It is possible to be dropped off outside the Opera House. There is a large pavement at the front of the building with a slight incline and the distance from the curb to the entrance of the building is approximately 10m. We have a level access route that takes you directly into the rear of the stalls, where our Ushers will be happy to help you find your seat. The distance from the front of the building to the stalls is approximately 15m. Inside the building we have four levels, all of which are accessed via stairs with handrails. We are able to provide seating in most areas of the Theatre for rest breaks. If you are not able to walk to our bars, we are able to provide you with beverages and snacks without you needing to leave your seat.
It is possible to be dropped off outside the Pavilion Arts Centre, where there is level access into the main auditorium. The distance from the curb to the auditorium is approximately 30m and our staff will be happy to provide chairs for rest breaks. In the Pavilion Arts Centre lifts are available for use between the ground floor and the balcony, there is a short walk from the lift.
Access to toilets
If you require urgent access to the toilet because of an impairment/disability, please make this known to our front of house team and they will make sure that you are quickly and discretely shown toward the nearest toilet. Access Card holders need only to show their card with the WC symbol.
Assistance dogs are welcome in all areas of the building. Please talk to the box office about any special requirements when booking.
In both venues your safety is paramount. In an emergency, if you would have difficulty making your way out of the building on your own, we strongly advise that you bring a companion.
If there are discounts available on a performance we can offer a free companion ticket to anyone in receipt of Carer’s Allowance or anyone accompanying an Access Card holder with the +1 symbol. Other essential companions and Derbyshire County Council Carers Emergency Card holders can still receive a 50% discount on full price tickets as long as there are discounts available on a performance. These companion tickets are only available if you are accompanying the person you are caring for and are subject to availability.
Difficulty accessing visual information
If you would like our brochure in large print please contact the Marketing department on: 01298 72050.
Difficulty accessing audible information
We have passive infra-red (PIR) systems in both the Opera House & Pavilion Arts Centre for people with hearing impairments. This works through a special headset rather than your hearing aid, and is available from the theatre. Please reserve one when you book your tickets (a £10 cash deposit on the night is required). There is also an induction loop system at both Box Offices.
We sometimes offer BSL Interpreted performances for productions including our annual pantomime. Please let box office know where you would like to sit: directly in front of the interpreter or on the opposite side, looking across the stage.
If you have any other needs which we haven’t covered in this document, please let us know and we will do our best to help.
Find out more
Visit the Access Card website for further information.