Grand Winter Raffle 2026-27 Terms & Conditions

1.1 Buxton Opera House Grand Winter Raffle 2026-27 (“the Raffle”) is promoted by High Peak Theatre Trust Limited (Registered Charity No. 507354; Company No. 1356378, “the Promoter”). The Promoter is registered in England and Wales and its registered office is No. 5 The Square, Buxton, Derbyshire, SK17 6AZ. The Promoter is registered with High Peak Borough Council to operate a small society lottery under the Gambling Act 2005, Lottery Registration No. HPKSL0287. The Responsible Person is Tara Hill, who can be contacted at the above address, or reached via development@boh.org.uk or on 01298 211241.

2.1 The Raffle is open only to individuals aged 18 or over who are physically located in Great Britain, meaning England, Scotland or Wales, when purchasing their entry. Entries must not be purchased from Northern Ireland, the Channel Islands, the Isle of Man or any other location outside Great Britain. Tickets must not be purchased by, sold to, on behalf of, or for the benefit of anyone under 18. Where the Promoter reasonably believes that an entry has been purchased in breach of this condition, the entry will be void, the person will not be entitled to a prize, and the Promoter will return the entry price to the original payment method where reasonably practicable. The Promoter may require proof of age and identity before awarding a prize.

2.2 Employees, Trustees, Volunteers and Freelance Staff/Performers of Buxton Opera House may enter the Raffle, except for any person directly involved in the administration or conduct of the relevant draw. Members of the immediate household of anyone directly involved in conducting the draw are also ineligible to enter that draw.

2.3 By purchasing an entry, each entrant confirms that they meet the eligibility requirements and agrees to be bound by these Terms and Conditions, including Appendix 1.

3.1 To enter the Raffle, an eligible individual must purchase one or more £2 entries online through the Buxton Opera House website or in person or by telephone from the Box Office before the closing date. 

3.2 The cost of each entry is £2. There is no individual purchase limit, subject to availability and the overall maximum of 10,000 entries. The Promoter may refuse or cancel a transaction where it reasonably suspects fraud, payment failure, automated purchasing, a breach of these Terms and Conditions, or activity creating a legal or regulatory risk.

3.3 Raffle entries cannot ordinarily be cancelled or refunded after purchase. This does not affect any rights that cannot lawfully be excluded and does not prevent the Promoter from issuing a refund where the Raffle is cancelled, a payment has been duplicated because of a technical error, or an entry has been accepted in error. Refunded or reversed entries will be void and excluded from the draw. Where a transaction includes multiple entries and is refunded in full, all entry numbers associated with that transaction will be void.

3.4 The Promoter is not responsible for entries that are lost, delayed, misdirected, incomplete or not received because of postal failure, equipment failure, technical malfunction, network failure or another circumstance outside the Promoter’s reasonable control.

3.5 For online purchases, a Spektrix electronic ticket constitutes the entrant’s raffle ticket. For entries purchased in person, a ticket will be provided. Entrants should retain their ticket as proof of purchase. An entry will be included in the draw only once full payment has been received and accepted by the Promoter.

4.1 The raffle will open at 10am UK time on Thursday 1 October 2026 and close at 10.59am UK time on Monday 25 January 2027. Entries received outside of this time period will not qualify to be entered into the Raffle. The draw will take place at 12pm UK time on 25 January 2027.

5.1 Each valid paid entry will be assigned a unique entry number. Winners will be selected using a verifiably random computer process from the complete list of valid entry numbers. The draw will be conducted by the Head of Development and witnessed by at least two people, including at least one person who has not been involved in administering the Raffle and is not eligible to enter. The Promoter will retain an audit record of the eligible entries, the draw process, the winning and reserve entry numbers, the date and time of the draw, and the witnesses present.

5.2 The Promoter will make reasonable attempts to contact each provisional winner using the details supplied at the time of purchase, normally within seven days and no later than 14 days after the draw. The Promoter may use email, telephone and post. Entrants are responsible for ensuring that their contact details are complete and accurate. A person will not become a confirmed winner until their eligibility has been verified. The Promoter will select an ordered list of reserve winning entry numbers during the original draw. If a provisional winner does not respond within 14 days, is ineligible, declines the prize or breaches these Terms and Conditions, the prize will be offered to the next applicable reserve winner.

5.3 To demonstrate that a valid award has taken place, the Promoter intends to publish or make available the surname and county of each prize winner for a limited period after the draw. Entrants may object to this information being published or may request that the amount of information published be reduced. Any objection should be made when the winner is notified. The Promoter may still provide winner information and evidence of the award to the Advertising Standards Authority, High Peak Borough Council, the Gambling Commission or another competent authority, where required.

6.1 Six winning entry numbers will be drawn and prizes will be allocated in the order shown in Appendix 1, beginning with the first prize. Once an entry number has won a prize, that entry number will be removed from subsequent draws. Other valid entry numbers belonging to the same entrant will remain eligible, so an entrant who has purchased more than one entry may win more than one prize.

6.2 Prizes are non-exchangeable, non-refundable and not redeemable for cash or another prize. A prize may be transferred to another eligible individual only where Appendix 1 and the relevant prize supplier permit this and with the Promoter’s prior agreement. The recipient must meet all applicable eligibility requirements and comply with the relevant prize conditions. Prizes must not be sold, auctioned or otherwise exchanged for financial gain.

6.3 If circumstances outside the Promoter’s reasonable control make an advertised prize unavailable, the Promoter may substitute a prize of equal or greater value and reasonably comparable character.

6.4 Unless expressly stated otherwise in Appendix 1, travel, accommodation, meals, refreshments, equipment, insurance and other costs associated with accepting or using a prize are not included.

6.5 The prizes available in the Raffle are described in Appendix 1: Prize Schedule and Prize-Specific Conditions. Appendix 1 forms part of these Terms and Conditions. Each prize is subject to the eligibility requirements, availability, redemption deadlines, booking requirements, exclusions and supplier terms stated in Appendix 1. Entrants should review the applicable prize conditions before purchasing an entry.

7.1 The Promoter will process entrants’ personal data for the purposes of taking payment, administering entries, conducting and auditing the draw, contacting and verifying winners, delivering prizes, meeting legal and regulatory obligations, preventing fraud and handling queries or complaints. The Promoter uses Spektrix to process ticket transactions and administer booking information. Personal data will be handled in accordance with the Buxton Opera House Privacy Policy (https://buxtonoperahouse.org.uk/privacy-policy/). Purchasing a Raffle entry does not constitute consent to receive marketing/fundraising communications. Any marketing/fundraising preference will be collected separately and may be withdrawn at any time.

8.1 The Promoter may amend these Terms and Conditions, or postpone, suspend or cancel the Raffle, only where reasonably necessary because of exceptional circumstances outside the Promoter’s reasonable control, to correct an obvious error, or to comply with a legal or regulatory requirement.

8.2 The Promoter will not make a change that materially disadvantages entrants who have already purchased a valid entry, unless the change is required by law or a competent regulator. Where a material change is necessary, the Promoter will take reasonable steps to notify affected entrants and will publish the revised Terms and Conditions on the Raffle webpage, showing the date on which they were updated.

8.3 If the draw date is changed, the Promoter will make reasonable efforts to notify entrants. If the Raffle is cancelled and no draw takes place, valid entry payments will be refunded to the original payment method where reasonably practicable.

8.4 The Promoter’s decisions concerning the administration of the Raffle and application of these Terms and Conditions will be final, subject to applicable law and the entrant’s right to raise a complaint or refer a matter to a competent regulator.

8.5 Questions or complaints about the Raffle should first be submitted to the Promoter at development@boh.org.uk or by post to the registered office address. The Promoter will investigate complaints fairly and retain an appropriate record of the complaint and its resolution.

8.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to this, the Promoter is not responsible for loss or expense arising from use of a prize except where directly caused by the Promoter’s breach of these Terms and Conditions or negligence.

8.7 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

1.1 This Prize Schedule forms part of the Terms and Conditions of the Buxton Opera House Grand Winter Raffle 2026–27.

1.2 Unless expressly stated otherwise:

• prizes are subject to availability;
• booking or redemption must be arranged in advance;
• prizes have no cash alternative;
• unused elements of a prize will not be refunded or credited;
• travel, accommodation, meals, refreshments, equipment, insurance and incidental expenditure are not included;
• prizes must not be sold, auctioned or exchanged for financial gain;
• a prize may be transferred only with the prior agreement of the Promoter and, where applicable, the prize supplier;
• a recipient of a transferred prize must meet all relevant eligibility requirements and comply with these conditions;
• prize suppliers’ applicable terms, rules and reasonable instructions must be followed;
• the Promoter is not responsible for a winner’s failure to redeem or book a prize before its stated deadline; and
• a winner may be required to provide proof of identity, age or eligibility before a prize is released.

1.3 Dates, participating personnel and availability may need to change for operational reasons. Where this happens, the Promoter and prize supplier will use reasonable efforts to offer a suitable alternative.

1.4 Any advertised prize value is based on information available before publication and is provided as a guide. The value is not transferable or payable to the winner in cash.

A Champneys gift card with a value of £500.

Conditions

2.1 The gift card will be valid for two years from its date of issue. It must be used before the expiry date shown on the card. The expiry date cannot be extended.

2.2 The gift card may be redeemed at participating Champneys UK resorts, hotels and city spas, including Buxton Crescent, Mottram Hall and Eastwell Manor. It excludes Spa by Champneys Marbella. Use of the gift card is also subject to the Champneys gift voucher terms in force at the time of redemption.

2.3 The gift card may be used for eligible new bookings, including qualifying spa days, spa breaks and treatments, and for eligible add-ons and on-site purchases. It cannot currently be used in the Champneys online product shop.

2.4 The gift card cannot be:

• exchanged for cash;
• used to purchase another gift card, gift experience or loyalty voucher;
• applied retrospectively to an existing booking;
• redeemed against Black Friday offers, conferences, weddings, club membership, retreats, golf or Vitality bookings; or
• used for any experience or service excluded by Champneys because of availability, management discretion or third-party participation.

2.5 Some treatments or experiences may have their own minimum-age, health, booking or participation requirements. The winner is responsible for checking these requirements before booking.

2.6 Where the cost of the winner’s chosen booking exceeds £500, the winner must pay the difference. Any remaining balance will be governed by the supplier’s applicable gift-card conditions.

2.7 The physical gift card may be collected from Buxton Opera House or posted to an address in the United Kingdom supplied by the winner. The Promoter is not responsible for loss arising after collection or delivery, except where it results from the Promoter’s negligence.

A voucher for one round of 18-hole golf for four people at Cavendish Golf Club, Watford Road, Buxton, Derbyshire SK17 6XF. The prize has an indicative value of approximately £440.

Conditions

3.1 The voucher is valid until 31 December 2027. It must be booked and used by that date.

3.2 The prize may be booked seven days a week, including during peak-rate periods, but all dates and tee times are subject to availability, course conditions, closures, competitions and the club’s operational requirements.

3.3 All four players must use the voucher together for the same booked tee time unless the club agrees otherwise.

3.4 Children may participate where accepted by the club, but anyone under 18 must be accompanied by a responsible adult.

3.5 A handicap certificate is not required. However, Cavendish Golf Club requires all players to have previous experience on a golf course and to understand the rules, etiquette and required pace of play.

3.6 Players must:

• comply with the club’s rules and reasonable instructions;
• wear recognised golf attire and appropriate footwear on the course;
• wear clean, smart-casual clothing in the clubhouse;
• not wear golf shoes in the clubhouse; and
• observe course etiquette, safety notices and pace-of-play requirements.

3.7 Golf equipment, trolley or buggy hire, food, drink, travel and personal insurance are not included.

3.8 Use of a buggy is subject to availability, the club’s permission, any applicable hire charge and its buggy safety policy.

3.9 The voucher will be supplied electronically to the winner.

An original commissioned landscape painting by Peak District artist Alison Rowland, created from a landscape photograph supplied by the winner.

The finished original will be approximately A4 in size, mounted and framed to approximately A3 size. The prize has an indicative value of more than £250.

Conditions

4.1 The winner must supply a clear, suitable landscape photograph for consideration by the artist within the deadline communicated after the draw.

4.2 The winner must either:

• own the photograph and the rights necessary for it to be used as the basis of the artwork; or
• have the photographer’s permission for it to be used.

4.3 The subject must be a landscape. The artist may decline an image that is unsuitable because of its quality, content, composition or third-party rights and may ask the winner to provide an alternative.

4.4 The artwork will be created during 2027 in watercolour, gouache or acrylic. The winner may express a preference, but the artist will make the final decision about the most suitable medium and artistic interpretation.

4.5 As an original artistic commission, the completed work will reflect the artist’s individual style. The prize does not include unlimited revisions, approval of preparatory work or alteration of the completed painting.

4.6 The winner will own the physical artwork. Copyright and reproduction rights in the artwork will remain with the artist unless separately agreed in writing.

4.7 The completed artwork may be collected from Buxton Opera House or posted to a UK address supplied by the winner.

4.8 The intended completion date will be communicated after the commission has been discussed. Completion may depend on the winner supplying an appropriate image and responding promptly to reasonable requests.

A bespoke behind-the-scenes experience for two adults at High Peak 1 Radio in Glutton Bridge, Buxton.

Conditions

5.1 The participants must be aged 18 or over on the date of the experience.

5.2 The experience will be arranged for a mutually convenient date during 2027, subject to the station’s broadcasting schedule, staff availability and operational requirements.

5.3 The visit is intended to be hosted by Craig Pattison. If he is unavailable, the station may appoint another suitable presenter or member of its team.

5.4 The experience will last up to a half day (c 3.5 hours) and the content will be determined by the station. The studio is up a flight of stairs with no lift.

5.5 The winners must comply with all instructions relating to safety, security, confidentiality and appropriate conduct at the station.

5.6 The prize does not guarantee that the winners will speak on air, be recorded, participate in a live broadcast or meet a particular presenter.

5.7 Recording, photography and social-media activity during the visit is permitted during this experience.

5.8 Travel, accommodation, meals and other personal costs are not included.

A family package for a selected performance of the Buxton Opera House 2027 pantomime, comprising:

• two adult tickets;
• two child tickets;
• four Devonshire Lounge passes (including a welcome drink, cloakroom service and the option to pre-order interval refreshments); and
• a meet-and-greet opportunity with one available pantomime cast member.

The package has an indicative value of more than £200.

Conditions

6.1 The prize is valid only for an eligible performance of the Buxton Opera House 2027 pantomime. The production title, confirmed performance dates and eligible performances will be communicated when booking opens.

6.2 All tickets and lounge places are subject to availability. The package cannot be used for premium performances or any other excluded date identified by the Promoter.

6.3 The winner should book promptly after being notified that booking is available. Particular dates, seats or lounge availability cannot be guaranteed.

6.4 Child tickets are for children aged 2 to 15 inclusive on the date of the performance. Each child must be accompanied by a responsible adult included within the prize party.

6.5 If the winner cannot use the stated combination of adult and child tickets, any alternative ticket arrangement will be at the Promoter’s discretion and subject to availability. No refund or credit will be given for unused tickets.

6.6 Alcoholic welcome drinks will be available only to guests aged 18 or over. Proof of age may be required. Non-alcoholic alternatives will be available for children.

6.7 Further drinks, food and refreshments are not included unless expressly stated.

6.8 The cast meet-and-greet:

• is subject to cast, production and operational availability;
• may take place before or after the performance at a time specified by the Promoter;
• does not guarantee an opportunity to meet a particular cast member;
• may be altered or withdrawn if illness, safeguarding, production or operational circumstances make it necessary; and
• requires children to remain accompanied by a responsible adult.

6.9 Guests must comply with the applicable Buxton Opera House Ticketing Terms and Conditions. Tickets sold by the Opera House are subject to availability and the venue’s conditions of admission.

6.10 Travel, accommodation and other personal costs are not included.

A five-week class pass for an adult to attend eligible Iyengar yoga classes in Buxton during 2027. The prize has an indicative value of £50.

Conditions

7.1 The participant must be aged 18 or over.

7.2 The pass is intended for a Monday evening class led by Kerry Allsop in Harpur Hill, Buxton.

7.3 If the winner cannot attend on Monday evenings, the prize may instead be used for an eligible Tuesday or Wednesday evening class led by Heidi Sherwood in Buxton, subject to the instructor’s agreement, class capacity and availability.

7.4 The pass must be started and completed during 2027. The five sessions are subject to the relevant class timetable, instructor availability and reasonable booking requirements. Missed classes cannot be rearranged.

7.5 The pass is for one person and cannot be divided between participants.

7.6 Before participating, the winner must tell the instructor about any relevant health condition, injury, pregnancy, medical advice or additional requirement that may affect safe participation. The winner should seek advice from an appropriately qualified healthcare professional if uncertain whether the class is suitable for them.

7.7 The participant must follow the instructor’s reasonable safety guidance and work within their own capabilities. The instructor may adapt an activity or advise the participant not to take part where reasonably considered necessary for safety.

7.8 The winner should bring a yoga mat. A mat may be provided on request, subject to availability.

7.9 Travel, clothing and other equipment are not included.

7.10 Nothing in these conditions excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence.