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Cinema FAQs

Where is Buxton Cinema?
Buxton Cinema is based in the Pavilion Arts Centre on St John’s Road, Buxton SK17 6BE. Please use the St John’s Road entrance as there is no access from the Promenade in front of the Pavilion Gardens complex.

How do I find out what’s on?
All films are listed on the Buxton Cinema website: buxtonoperahouse.org.uk/cinema, we produce a leaflet every month or you can join our mailing list to receive weekly email updates about our latest films and live screenings.

What to the film classifications mean?
The BBFC publishes short but detailed information about all the films we show. It gives parents a clear idea of how and why films have been rated and what issues the films contain. This helps parents, carers and other viewers make informed choices about what they watch. For more information about film classification from the BBFC website, please click here.

U: Suitable for all
PG: Parental guidance
12A: Cinema releases suitable for 12 years and over
15: Suitable only for 15 years and over
18: Suitable only for adults

U: Suitable for all
A U film should be suitable for audiences aged four years and over, although it is impossible to predict what might upset any particular child. U films should be set within a positive framework and should offer reassuring counterbalances to any violence, threat or horror. 

PG: Parental guidance
General viewing, but some scenes may be unsuitable for young children A PG film should not unsettle a child aged around eight or older. Unaccompanied children of any age may watch, but parents are advised to consider whether the content may upset younger, or more sensitive, children.

12A: Cinema releases suitable for 12 years and over
Films classified 12A contain material that is not generally suitable for children aged under 12. No one younger than 12 may see a 12A film in a cinema unless accompanied by an adult. Adults planning to take a child under 12 to view a 12A film should consider whether the film is suitable for that child. To help them decide, we recommend that they check the BBFCinsight for that film in advance.

15: Suitable only for 15 years and over
No one younger than 15 may see a 15 film in a cinema. 

18: Suitable only for adults
No one younger than 18 may see an 18 film in a cinema. 

In all cases, and in line with our booking terms & conditions, the management of Buxton Cinema reserves the right to refuse entry.

How do I buy tickets?
Beat the Queues! Book your tickets in advance at buxtoncinema.org.uk/cinema or call: 01298 72190. To buy tickets just before the start of the film, please purchase from the Buxton Cinema bar.

The advertised price of a ticket is the price that you pay; all ticket prices include any taxes, levies and booking fees. We accept all major credit cards and we don’t charge an additional fee for paying by credit or debit card. We also accept our own gift vouchers as payment for events. You can buy a gift voucher for any amount and personalise it with a message before sending on to your recipient. Vouchers can be bought and redeemed online, at the Box Office or on the phone and can be used for any show at Buxton Opera House, Pavilion Arts Centre or Buxton Cinema. Vouchers used to purchase cinema tickets can only be redeemed online or through the Box Office, not across the cinema bar in the Arts Centre. Unfortunately Gift Vouchers are not available to purchase from the cinema bar. 

All tickets purchased online, through the Box Office or across the Buxton Cinema Bar are subject to our standard booking terms and conditions.

Can I exchange or get a refund on my tickets
Sorry, we are unable to refund tickets unless a screening is cancelled. Refunds on tickets are not given if for any reason you can no longer attend. If the screening is cancelled you will be offered a refund (excluding postage costs). If the screening is rescheduled we will offer you the same seats for the new date.

We may be able to re-sell your tickets, however, there are conditions: we must have sold all other tickets first and you must let us know at least 48 hours in advance. We charge an administration fee for this service. If your tickets don’t re-sell you won’t get a refund.

Can I exchange my tickets for another film? 
No, sorry, we can only exchange tickets for another screening of the same film. This requires 48 hour notice and we charge £1.50 for this service.

Do you run a membership scheme?
Annual Cinema Membership costs £40 and gives you unlimited access to films at Buxton Cinema for just £5 per membership, two free tickets to a film of your choice and 10% off purchases at the Cinema bar.

To become a member and claim your two free tickets, call the Box Office on: 01298 72190 or join online.

What time should I get to the cinema? 
Try and arrive well before the advertised start time of the film, especially if you need to collect your tickets from the Buxton Cinema foyer as there may be a queue. 

Where is the nearest car park? 
There is free parking after 6pm in the car park behind Pavilion Gardens, a short walk from Buxton Cinema (Please note: the covered area of the car park closes at 6pm). There is also free on-street car parking after 6pm close to the theatre, but please make sure that you avoid the Residents Parking Scheme areas.

Do you show adverts?
Yes, we show adverts before most films. These will last no more than 15 minutes.

Accessible Screenings
We are building a number of accessible screenings into our film programme. These will include descriptive subtitles, Audio described, Dementia friendly and relaxed screenings. Please sign up at: buxtonoperahouse.org.uk/cinema to receive weekly email updates about our latest films and live screenings.

Do you have Infra-Red Headsets? 
We have a passive infra-red (PIR) system at Buxton Cinema for people with hearing impairments. This works through a special headset rather than your hearing aid, and is available from the Cinema. Please reserve one at the Box Office when you book your tickets (a £10 cash deposit is required).

Can I get a copy of your Buxton Cinema leaflet in large print? 
Yes, please contact the Marketing Department on: 01298 72050 or email: [email protected]

Can I bring my assistance dog? 
Assistance dogs are welcome in all areas of the building. Please talk to the box office about any special requirements when booking.  

What refreshments do you offer?
Our new bar serves hot and cold drinks, cocktails, delicious popcorn and a range of tempting treats. If you're coming to a live screening you can also pre-order interval drinks.

What else is there to do in Buxton?
We hope you enjoy your visit to Buxton. For more information about what there is to see and do in town see Visit Buxton. Alternatively you can pick up a copy from the Tourist Information Centre in the Pavilion Gardens.

I want to make a complaint, who do I contact?  
If you have any problems during a performance please contact one of our Venue Assistants and we will do our best to resolve the issue. We value your feedback on our programme of films, customer service and the experience you had at Buxton Cinema, please complete one of our feedback forms available in the foyer or email: [email protected]