Exchanges, refunds and reprints

Ticket Exchange

We cannot exchange tickets or money for a different event. Where there is more than one performance of an event we can exchange tickets where available. This requires a minimum of 48 hours notice and there is £1.50 administration fee for exchanging tickets.

Lost Tickets 

We can reprint tickets on the night of the performance at a cost of £1.50. Proof of ID will be required.


We are unable to refund the cost of the tickets unless a show is cancelled. Postage charges are non–refundable.

Find out more

Our full booking terms & conditions are available here. For more information contact the Box Office on: 01298 72190.