Access information

Welcome to Buxton Opera House and Buxton Cinema. 

We know we're not perfect, but rest assured we will do our best to make sure you have a great time when you visit us.

If you would like to come and see us before your visit or would like more information, feel free to call on: 01298 72190. 

Accessible performances and screenings

Subtitled screeningsDisplays the film dialogue and other significant sounds on the screen for Deaf or hard of hearing audiences.
Autism-friendly screeningsWelcomes audience members who may benefit from a more relaxed environment – with lower volume, raised house lights and chill-out area.
Signed performancesUsing a British Sign Language (BSL) interpreter who interprets the shows for Deaf audiences.
Dementia-friendlyFor customers living with memory challenges, their family and friends.
Silver ScreeningFor anyone over 60, with tea and biscuits after the screening
Family ScreeningSlightly older films rather than new releases, for families of all ages
Captioned performancesConverts live spoken word into text that appears on a screen
Audio DescribedOffers live or pre-recorded narration through headphones for visually impaired audiences.
Touch ToursCombined with audio description, allows for visually impaired audiences to familiarise themselves with the set and costumes from the production.

Buxton Opera House 

The Opera House is a beautiful Edwardian building that is only partially accessible to wheelchair users. The wheelchair entrance is 72cms at its narrowest point. We have three wheelchair spaces in the Stalls area on the ground floor and an accessible toilet. The Stalls bar is not accessible by wheelchair, but one of our lovely volunteers will be happy to bring refreshments to your seat.

The Opera House Foyer and Box Office counter are not accessible by wheelchair, but there is wheelchair access to the side Box Office door (on Water St), with an intercom system to alert staff. The Dress Circle and Upper Circle levels are not wheelchair accessible and can only be reached by climbing the stairs. The building is not accessible by motorised scooter.

Pavilion Arts Centre/Buxton Cinema 

The ground floor of the Pavilion Arts Centre/Buxton Cinema are accessible by wheelchair. There is an accessible toilet on the ground floor and additional toilets on the first floor. The balcony is only accessible by stairs and there are stairs within the balcony area itself.

Assistance Dogs 

Assistance dogs are welcome in all areas of the building. Please talk to the box office about any special requirements when booking.

Large Print 

Deaf/Hearing Impairment 

We have passive infra-red (PIR) systems in both the Opera House & Pavilion Arts Centre/Buxton Cinema for people with hearing impairments. This works through a special headset rather than your hearing aid and is available from the theatre. Please reserve one when you book your tickets (a £10 cash deposit on the night is required). There is also an induction loop system at both Box Offices.

We sometimes offer BSL Interpreted performances for productions including our annual pantomime. Please check individual listings and let box office know where you would prefer to sit, directly in front of the interpreter or on the opposite side, looking across the stage.

We offer regular screenings with Subtitles at Buxton Cinema.

Relaxed performances 

Seeing a pantomime should be an exciting experience, but for children on the autistic spectrum, people with learning disabilities or very young children the shouts, bangs, flashes and strong lighting can be alarming.

We want to make a trip to the panto possible, so every year we offer a relaxed performance. To make the performance more comfortable we adapt the script, sound, lighting and length of the performance and provide a quiet space where children can relax and unwind if they need a few moments away from the action.

We also produce a visual story to help prepare for your theatre trip which will be available from our website nearer the time.

Please call our Box Office on 01298 72190 to book your tickets.

Autism-friendly screenings   

We offer regular Autism-Friendly screenings of films at Buxton Cinema. 

To make the experience more comfortable the house lights are left up and the volume is lowered. We set up a chill-out area in the foyer, this area is screened off slightly to separate it from the rest of the foyer and is accessed through a different door from the auditorium.  Thanks to the Friends of Buxton Opera House we have purchased a sensory tent and light which is set up in the chill-out area along with beanbags, foam mat, table, books and colouring sheets. 

We also have some booster cushions available on a first-come-first served basis, or you are welcome to bring your own. 

To help you prepare for your visit to Buxton Cinema we have a visual story available to download

“The relaxed performance was a social lifeline for a family with a child with a diagnosis of autism. It enabled us to go to our first theatre as a family with no worries, anxiety or pressure and it gave my son an experience he would otherwise have missed. So thank you. A huge amount of thought had gone into every aspect of the relaxed performance and it was a delight to spend the evening feeling understood.”

Audience member

Essential Companions 

In both venues your safety is paramount. In an emergency, if you would have difficulty making your way out of the building on your own, we strongly advise that you bring a companion. 

If there are discounts available on a performance we can offer a free companion ticket to anyone in receipt of Carer’s Allowance or anyone accompanying an Access Card holder with the +1 symbol. Other essential companions and Derbyshire County Council Carers Emergency Card holders can still receive a 50% discount on full price tickets as long as there are discounts available on a performance. These companion tickets are only available if you are accompanying the person you are caring for and are subject to availability. 

Access Cards   

We acknowledge the locally developed Access Card and actively work to reduce the barriers faced by our disabled customers.

The Access Card translates your disability/impairment into symbols which highlight the barriers you face and the reasonable adjustments you might need. This tells providers quickly and discreetly about the support you need and gives you access to concessionary ticket prices and reasonable adjustments without having to explain personal information. Access Cards can be purchased for £15 for 3 years through:

We'd love your feedback!

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If you have any problems during a performance please contact one of our Front of House team and we will do our best to help.

We will try to resolve your problem or answer your query straightaway, but if this is not possible we will either ask you to put your comments in writing or we will make a note of your details and comments to look into the issue over the next few days.

We value your feedback on our programme of events, customer service and the experience you had at Buxton Opera House and Pavilion Arts Centre - we’d love to hear from you!

If you write to Customer Service, please let us know if you are expecting a response. Some issues require further investigation and it may take a few days to get back to you.

Customer Service 
Buxton Opera House
Water Street
SK17 6XN 

E-mail: [email protected]