Buxton Opera House welcomes all customers and we want to make your visit to the theatre as enjoyable as possible. If you would like to come and see the theatre in advance of your visit to resolve any potential issues, please contact Box Office on: 01298 72190.
Buxton Opera House
The Opera House is a beautiful Edwardian building, but unfortunately because of the nature of the building that does bring some restrictions. The Opera House is only partially accessible to wheelchair users and the wheelchair entrance is 72cms at its narrowest point. We have three wheelchair spaces in the Stalls at ground floor level, and a specially adapted toilet. Unfortunately the Stalls bar is not accessible by wheelchair, but a member of staff will gladly bring refreshments to your seat.
The Opera House Foyer and Box Office counter are not wheelchair accessible, but there is wheelchair access to the side Box Office door (in Water St), with an intercom system to alert staff. The Dress Circle and Upper Circle levels are not wheelchair accessible and can only be reached by climbing the stairs. The building is not accessible by motorised scooter.
Pavilion Arts Centre
All parts of the Pavilion Arts Centre (and both St John’s Rd entrances) are accessible by wheelchair, apart from the Main Room balcony.
Assistance dogs are welcome in all areas of the building. Please talk to the box office about any special requirements when booking.
In both venues your safety is paramount. In an emergency, if you would have difficulty making your way out of the building on your own, we strongly advise that you bring a companion.
If there are discounts available on a performance we can offer a free companion ticket to anyone in receipt of Carer’s Allowance or anyone accompanying an Access Card holder with the +1 symbol. Other essential companions and Derbyshire County Council Carers Emergency Card holders can still receive a 50% discount on full price tickets as long as there are discounts available on a performance. These companion tickets are only available if you are accompanying the person you are caring for and are subject to availability.
We acknowledge the locally developed Access Card and actively work to reduce the barriers faced by our disabled customers.
The Access Card translates your disability/impairment into symbols which highlight the barriers you face and the reasonable adjustments you might need. This tells providers quickly and discreetly about the support you need and gives you access to concessionary ticket prices and reasonable adjustments without having to explain personal information. Access Cards can be purchased for £15 for 3 years through: www.accesscard.org.uk
If you would like our brochure in large print please contact the Marketing department on: 01298 72050 or email: firstname.lastname@example.org.
We have passive infra-red (PIR) systems in both the Opera House & Pavilion Arts Centre for people with hearing impairments. This works through a special headset rather than your hearing aid and is available from the theatre. Please reserve one when you book your tickets (a £10 cash deposit on the night is required). There is also an induction loop system at both Box Offices.
We sometimes offer BSL Interpreted performances for productions including our annual pantomime. Please check individual listings and let box office know where you would prefer to sit, directly in front of the interpreter or on the opposite side, looking across the stage.
Seeing a pantomime should be an exciting experience, but for children on the autistic spectrum, people with learning disabilities or very young children the shouts, bangs, flashes and strong lighting can be alarming.
We want to make a trip to the panto possible, so every year we offer a relaxed performance. To make the performance more comfortable we adapt the script, sound, lighting and length of the performance and provide a quiet space where children can relax and unwind if they need a few moments away from the action.
We also produce a visual story to help prepare for your theatre trip which will be available from our website nearer the time.
“The relaxed performance was a social lifeline for a family with a child with a diagnosis of autism. It enabled us to go to our first theatre as a family with no worries, anxiety or pressure and it gave my son an experience he would otherwise have missed. So thank you. A huge amount of thought had gone into every aspect of the relaxed performance and it was a delight to spend the evening feeling understood.”Audience member