Privacy policy

We believe your business is no one else's. Your privacy is important to you and to us, so we'll protect the information you share with us. 

To protect your privacy, Buxton Opera House follows different principles in accordance with worldwide practices for customer privacy and data protection.

  • We won’t sell or give away your name, mail address, phone number, email address, credit card number or any other information to anyone.
  • We will use the latest technology to protect your information from un-authorised users.


To create an account, book tickets online or subscribe to any of our mailing lists, we collect information that personally identifies you (personal information) such as name, address, email address and phone number. This information may be shared with visiting/partner companies, but will not be sold or passed on to the visiting/partner companies without your prior consent. 

We use your Personal Information to:

  • Process your booking. If there are any problems relating to the performance, we will use this information to get in touch and let you know of any changes
  • To make the site easier for you to use by not having to enter information more than once
  • To help you quickly find information
  • To help us create content most relevant to you
  • To alert you to new services from Buxton Opera House & Pavilion Arts Centre.


If you choose not to register or provide personal information, you can still use most of this site. But you will not be able to access areas that require login. If you register, you can decide how or if you want to receive information from us.

We would also like to keep you informed about any offers and events we think may be of interest to you. This information may come from Buxton Opera House and/or from the visiting/partner company depending on who you have chosen to receive information from. You can amend your contact preferences at any time by logging in to your account. 

If a visiting/partner company requests information regarding their performance at Buxton Opera House or Pavilion Arts Centre they must agree to treat the information in accordance with this privacy statement. 

You can unsubscribe from emails by following the link on any email communication we send to you or by contacting


We will provide you with the means to ensure that your personal information is correct and current.

  • View and edit personal information you have already given us.
  • Tell us whether you want us to send you marketing information.
  • Sign up for electronic newsletters about our services and products.
  • Register as a user on the site. Once you register, you won't need to do it again. Wherever you go on filltext:name=Organisation Name:default=The Company%, your information stays with you.


Buxton Opera House has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take precautions to protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilising a secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

Buxton Opera House strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in or any other country where Buxton Opera House, is located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.

Notice to Parents

Parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

What we do with the information you share

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. 

For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. 

We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Buxton Opera House will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Buxton Opera House or the site; (b) protect and defend the rights or property of Buxton Opera House and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of Buxton Opera House, its Websites, or the public.