Booking Information

Our ticket prices vary and can change based on demand. We encourage early booking to get the best seats at the best price. 

Discounts

We offer a range of concessions on selected shows, including: 

• Seniors (60+)
• Children (1-15 years)
• Students (in full-time education or with an NUS card)
• Customers with access needs
• Groups of 8 or more 

Please note, children under three and babies less than 12 months are welcome at Family and Children’s shows only. 

We also offer discounts for customers receiving benefits such as:

• Income Support
• Jobseeker’s Allowance
• Employment & Support Allowance
• Personal Independence Payment
• Disability Living Allowance

Please bring proof of eligibility when booking. 

Companion Tickets 

We offer a free companion ticket to those with an  Access Card (+1 symbol) or those receiving the higher rate of  PIP, DLA, or AA. These tickets are subject to availability and must be booked under the account of the person you're accompanying. For those not eligible for an essential companion ticket, discounted companion tickets are available on selected performances. 

Babes in arms  

Babes in arms under the age of 12 months are welcomed at all family and children’s show and do not need a separate ticket.  

Planning a visit with a group or school? We offer special discounts for groups 8+ (10+ for our pantomime). Schools rates may be available for bookings of 10 or more tickets. 

Booking early means you’ll get the best seats at the best prices. For selected events, schools and educational groups can enjoy one free teacher or leader ticket for every 10 children. To check for Group or School discounts, see your chosen show listing or contact the Box Office for more information.  

Once you book online, you’ll get a confirmation email. If you’ve chosen Digital E-Ticket as your delivery method, your ticket will be attached as a PDF in a second email.  

Your eTicket will be checked when you arrive. To help reduce paper waste, we encourage you to show your digital ticket on your mobile or smart device. But if you need a printed copy, you can print this at home and bring it with you.  

You may also choose Collect at Box Office for your delivery method, if you prefer. You can collect your tickets any time during our opening hours or up to an hour before the event start time. Box Office can be busy before an event. We encourage all visitors collecting tickets to allow extra time to do so.

Add Secure My Booking for Peace of Mind!  

If you can’t make the show due to illness, bad weather, car trouble, or other unexpected events, you may be eligible for a refund.   

• Costs just £2 if adding to an event in the Pavilion Arts Centre or £2.50 for an event in the Opera House.  
• Must be added at the time of booking 
• Claims handled directly via Securemybooking.com   

Just click ‘Add to Basket’ when booking your tickets. To find out more about what Secure My Booking covers, how to add it to your booking and to claim a refund, visit our Ticket Protection page. 

Please note: We have recently changed ticket protection providers. If you purchased ticket protection before 1 October 2025 your ticket protection will be with Booking Protect. To claim a refund, please visit bookingprotect.com. 

We understand that plans can change, and we’ll always do our best to help. However, we’re only able to offer refunds if a show is cancelled. Charges for postal delivery are non-refundable.  

While we can’t exchange tickets for a different event, if there’s more than one performance of the same show, we may be able to move your booking. Please let us know at least 48 hours in advance. A small £1.50 admin fee applies, and exchanges are subject to availability.  

For extra peace of mind, we offer optional refund protection at checkout. See above for details or contact our Box Office. 

You can book most access tickets online, by phone, or in person with our friendly Box Office team.  

If you need a wheelchair space or a ticket for your essential companion, please book by phone or in person. This helps us to ensure sure everything is arranged for your visit.  

If you plan to transfer from a wheelchair to a theatre seat, please let our Box Office team know. Our team will be happy to recommend the best seating options for your comfort.  

For full details, please visit our Access page.  

Buxton Opera House Gift Vouchers are a wonderful way to treat someone!

You can purchase vouchers online, by phone, or in person.  Find out more and get your voucher here . 

For more information and to view our full T&Cs, please visit our Ticketing Terms & Conditions page.